I designed the complete mobile UI from persona development and user journey mapping through to high-fidelity screens and component documentation in Figma. The hardest part of this project was not the information architecture it was the emotional context. People open an insurance app when something has gone wrong or they are worried something might go wrong. They are already stressed. The design needed to reduce that stress, not add to it. Every decision the calm colour palette of trustworthy blue with warm amber used only for genuine urgency signals, the minimal navigation, the plain language in every text field was an answer to the same question: how do we make someone feel less anxious in a moment when they are already anxious. Five features were designed to address the specific problems found in research: a policy dashboard with colour-coded status cards so you know where you stand before reading a single word, a three-stage renewal reminder system at thirty days, seven days, and one day before expiry across push notification and SMS because one reminder that goes to spam is not a reminder, a What's Covered section per policy written in plain language with no jargon, a four-step claim tracker with document upload at each stage, and an offline document vault because you will need your insurance card at eleven at night in a hospital where the wifi is terrible. Navigation was designed to reach any feature within two taps from the dashboard a constraint set before any screen was designed and held all the way through.